They are – really! I have just come back from our Ensemble Travel Consortium conference in Orlando – over 1000 people attended – all in the travel business and a pretty good percentage are just a little bit crazy. You have to be in this business. Think about it – you are dealing with your clients (who trust you) and you put them into the hands of the airlines (in whom you have trust) to get them down to their land or cruise vacation – (naturally with companies and cruise lines that you trust) and sometimes – just sometimes – crazy things happen.
Like ….
You board the plane and your boarding pass clearly says you are in seat 14A. But – there is no row 14. Yes this has happened to me and you know what the chaos of boarding a plane is like. You are in everyone’s way while you aimlessly drag around your hand luggage looking for row 14 – how can there not be one? It’s crazy.
The point is we have to be a little bit crazy because we are dealing with situations over which we often have very little control. We send our lovely clients off with their nice documents and the moment they get on the plane anything can happen. That’s why we value our relationships with our suppliers and partners so that when things do go wrong we have someone to help us out.
There are so many amazing choices out there for our clients – adventure cruising in luxury to the poles, volunteer travel, culinary tours, new cruise ships – some even with their own mini-submarine (no it is not yellow). Ongoing training is so important – but we still have to have some fun doing it.
In between all the fun and craziness we did some good things too. Our silent auction raised over $120.000 for the Make a Wish Foundation in Orlando.
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