Where have all the people gone?

“Please listen carefully – Press 1 for English, Press 2 for French. If you were born on a Tuesday press 4 …. thank you for holding. Your time is important and we will be with you as soon as possible. Your current wait time is 24 minutes.” Does all this automation really speed things up?… Continue reading Where have all the people gone?

Things you ask your travel agent

Being a travel agent is sometimes like being a priest.  People have to tell you things that you cannot ever tell anyone else and sometimes people have requests that might seem bizarre.  But again the rule applies – My lips are sealed. That’s why I was surprised but intrigued to read an article posted in… Continue reading Things you ask your travel agent