How to complain

When you travel stuff happens.  We know that.  Flights are late, transfers don’t arrive and sometimes hotels don’t meet up to your expectations.  Having been in this business for more years than I care to confess online I have seen a wide range of travel problems and also a wide range of how different people… Continue reading How to complain

Twits, tweets and putty tats

Following upon yesterday’s blog about the craziness of twitterdom I laughed when I read an article about a twitter account named #unitedairlanes which has nothing to do with United Airlines.  People were sending their Angry Tweets to this handle and getting hilarious replies from the pseudo United rep – ANGRY TWEET – Shout out to… Continue reading Twits, tweets and putty tats