Killing time at the airport

That inevitable announcement – or even worse just an update on the screen – your flight is delayed – AGAIN. This unfortunately has been the scene at many airports over the Christmas season.  A combination of woes such as the bad weather, de-icing machines not working and US customs computers going down.  People ended up… Continue reading Killing time at the airport

Would you like fries with that?

Yep – the service industry.  It’s big.  It’s HUGE as The Donald would say (oh no please let’s not talk about that…..). The service industry employs millions of people. Sometimes good service.  Sometimes bad service.  Nobody is perfect – the service provider or the customer.  We are all just human after all.  You can get… Continue reading Would you like fries with that?