What’s worse than having a root canal?

Maybe having to perform a root canal – apologies to all dentists out there but that can’t be the best task in the world.  Having just gone through the procedure it got me thinking….. not much else you can do when you are lying on your back for two hours with your mouth wedged open.  Every job has it’s good parts and it’s bad parts.   Definitely one of the bad parts for any airline staff – especially the poor desk clerk – is when there is a cancelled flight or a schedule change.  Having to deal with bad tempered and frustrated, tired travellers leaves a lot to be desired.  This would be a lovely time to see that reality show – Secret Boss or whatever it is called.  Where the President of the company works alongside the lowest of the low in disguise and learns what it is really like at the bottom.

So when I am faced with a cancelled flight – and it has happened many times – I really try to be patient with the check in staff who are trying to re-route me.  Even when I have spent the whole night sleeping on the floor of Dallas Fort Worth.  Yes really!  These people are just doing the airline version of a root canal and not enjoying it very much.

I just have one message however for airline staff – when the going gets tough please please don’t come up with that old stand by “Well that was your travel agent’s fault…..”   Because honestly it wasn’t.  I didn’t overbook the flight, cancel the connection, fail to order enough hot meals or drop a spanner in the works so the plane wouldn’t work.

Let’s watch each other’s backs while we do this root canal.

By Lesley Keyter

Lesley Keyter is the face of travel in the fast growing city of Calgary. Every week since 1997 she has has featured live on the Morning News Global TV.

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