On a recent TV show in the UK a pilot who used to work for Ryanair said that the company “detests” its crew. That’s a bit rough but maybe true. In fact Michael O’Leary the controversial head of Ryanair once described pilots as glorified taxi drivers.
The full article is available on the Daily Star Online website (a UK online newspaper) but in that they state other woes that the airline has gone through – See below.
2017, hundreds of thousands of passengers had their travel plans wrecked after Ryanair admitted it had “messed up” the planning of its pilots’ holidays.
The airline was forced to cancel 20,000 flights – a move that, along with strike chaos throughout 2018, lead to it issuing profit warnings.
Customers came forward to tell the Channel 5 show the tales of appalling rudeness experienced by those who dared complain.
One woman, who was charged €300 for Ryanair to print out the boarding pass she had forgotten, was told to forget about a refund.
The general tone was that “it was your f***-up”, she said.
Daily Star Online has approached Ryanair for comment.
Well as long as they don’t ask Michael O’Leary for a comment – but they probably won’t get one. The travel industry press had great fun back in the day when O’Leary would entertain us all with his outrageous statements. It seems however that Ryanair has somehow managed to shut him up and we haven’t had comments from him for a few years. Here are a few beauties from the past …
On British Airways: “BA have got waterfalls in their head office. The first thing I’d do if I were in charge of BA is turn off the waterfalls. The only time we have waterfalls in the Ryanair office is when the toilet leaks.”
On how to keep employees motivated and happy: “Fear.”
On refunds: “We don’t want to hear your sob stories. What part of ‘no refund’ don’t you understand?”
If you can’t find a low fare on Ryanair: “You’re a moron.”
On charging passengers to use the loo: “One thing we have looked at is maybe putting a coin slot on the toilet door so that people might actually have to spend a pound to spend a penny in the future. If someone wanted to pay £5 to go to the toilet I would carry them myself. I would wipe their bums for a fiver.”
The list is long and full of **%#@@ words but if you want to have a good chuckle go to https://www.telegraph.co.uk/travel/lists/Michael-OLearys-most-memorable-quotes/
My personal favourite ….
On travel agents: “Screw the travel agents. Take the ******* out and shoot them. They are a waste of bloody time. What have they done for passengers over the years?”